Shipping

Australian Delivery Policy:
The Ballet Blog dispatches products daily throughout the working week through our dispatchers, Infomedia. All products ordered by 12pm (Sydney time) on any dispatch day will be posted that day. If for any reason the order is unable to be fulfilled the client will be contacted via email within 24 hours (during the business week) to notify of any delay or arrange a refund. Please note that delays in dispatch of your order during sales periods and new product launches may delay you receiving your product by 1-3 days.

Tracking information will be sent with confirmation of dispatch from our dispatchers, Infomedia.

Should you wish to contact us regarding your order please submit a support ticket with your invoice.

International Delivery Policy:
The Ballet Blog dispatches products daily throughout the working week through our dispatchers, Infomedia. All products ordered by 12pm (UTC+10:00 – Sydney, Australia time) on any dispatch day will be posted that day. If for any reason the order is unable to be fulfilled the client will be contacted via email within 24 hours (during the business week) to notify of any delay or arrange a refund. Please note that delays in dispatch of your order during sales periods and new product launches may delay you receiving your product by 1-3 days.

All products will be shipped via DHL Global Mail with an estimated delivery time of 5-10 working days from dispatch date. Tracking information will be sent with confirmation of dispatch from our dispatchers, Infomedia. Tracking information is unavailable for New Zealand.

Should you wish to contact us regarding your order please submit a support ticket with your invoice.

Please note that you may be liable for import duties and/or customs excise on your order and you are responsible for payment of these when the order enters your country. Details of this vary from country to country. In some cases the arrival of your product may be delayed for up to 5 days should it be held by Customs.

Shipping Costs: 
Dependent on weight of entire parcel and shipping region. Please check shipping total on payment page.

Customer Data Privacy Policy:
We promise never to sell, share or lend any of your contact details to any other parties. Information is purely collected to enable distribution of products and basic statistical research.

Transaction Currency:
Please note that all payments made via credit card are processed securely through Eway in Australian Dollars.

Site Security:
This is a secure site. Entering your credit card details is completely safe. Payments are made through one of the largest banks in Australia.